PayPal data center move/migration pending - will this affect the API used in our forms?

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    Asked on March 08, 2011 at 04:24 PM

    Just received this notice from PayPal - want to make sure that the JotForm API we use to integrate with PayPal on our forms won't be affected:


    We are writing to remind you of our upcoming data center move. Per our previous email, this move will cause some temporary interruptions to service and applications you may use. Depending on your ecommerce integration, you may also need to reconfigure your network connections.

    The following provides the services and expected service interruption schedule:

    To ensure your Payflow Pro transaction processing resumes appropriately post-migration; please check your integration and/or network configuration.  If your integration and/or network configuration has hard coded PayPal’s IP addresses, please go to for more information on the new IP addresses, the planned data migration of our applications, and the scheduled migration timelines. These dates and times are subject to change, so please be sure to regularly monitor the referenced blog.

    If you experience transaction failure during or after the data center move, you may need to reconfigure your network connections.  See for more information.

    It’s extremely important to communicate this migration to your networking staff to determine if you require any of the changes mentioned above. If you fail to make any required changes, it could result in connectivity failures to your applications once the migration completes.  

    If you have any questions, contact PayPal Merchant Technical Services by filing a ticket and refer to PF-LIVE-1833.

    We’re sorry for any inconvenience this may cause.



    Date & Time


    Service interrupted

    03/18/2011 at 02:00am (PT)

    PayPal Manager

    You will be unable to log into PayPal Manager from 03/18/2011 at 02:00am(PT) to 03:00am(PT)

    03/18/2011 at 02:00am (PT)

    Payflow Pro

    Transactions sent for processing from 03/18/2011 at 02:00am (PT) to 03:00am (PT) may:

    Return Result Code 19 (original transaction ID not found) for ‘referenced’ transactions. Transactions with result code 19 may be re-submitted once the migration is complete.

    Not be viewable in PayPal Manager or in any reports until the migration is complete.

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    Answered on March 10, 2011 at 02:08 AM

    No, we do not have any hardcoded PayPal IP addresses. So, this change will not affect your payment forms.