Lost information on my Jotform

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    Asked on January 14, 2013 at 06:29 PM



    I created a Jotform form for artists to submit their essays to my website. The form was supposed to send me two notifications - one to an email address which would hold all the anonymous info, and one to another email address which would hold all the info with the name and email address of that artist. 


    The form I'm referring to was called "Clone of Artwork Submission" and the URL for it is here: http://form.jotform.ca/form/23196834945263


    The problem is is that somehow, I set it up wrong, and all the information with the names and email addresses were deleted upon being sent to me. Which means that I have no way of contacting the people who applied to my project. There weren't that many submissions - I believe only 6. 


    I have since taken down the web page with the contact form because currently the submissions are closed. But it is imperative that I am able to contact the artists who submitted to me. 


    Is there ANY way that you would be able to send me the deleted information? I am desperate to be able to contact these people - the project is a student project through a University journal and I would hate to not be able to figure out who applied to the project. It would really help me out. 


    I thank you in advance for your time. 




    Katrina Caruso

    Editor-in-Chief of CUJAH (www.cujah.org) 


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    Answered on January 14, 2013 at 09:18 PM

    Hi Katrina,

    The problem is caused by your form condtion settings. Unfortunately, there's no way to have it restored since they are not submitted at JotForm at all. You should ask them to resubmit their entry.


    The problem is that, you've set a condition to hide the text box fields when it's filled. Therefore, data will not be captured when the form is submitted since text box fields hide through conditions will be erased. I would suggest to delete them as they are pretty useless and which causes this issue. Check this screen:

    After deleting these conditions, save your form and submit a test. That should fixed it.

    Let us know if you have further questions. Thanks!