What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    why is my account suspended

    Asked by guest_30143204760037 on January 15, 2013 at 06:23 AM

    contact us please can i receive a call at 909 236 2954 kenny my account is blowoutsales

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    Answered by pinoytech on January 15, 2013 at 07:59 AM

    Hi there,

    Sorry for the inconvenience that may have caused. As I've check your account, I found out that our autophishing filter detects your form used for phishing activities which causing the issue autosuspended. I just want you to know that JotForm won't support forms like registration forms, signup forms, login forms that asking/contains password fields. Such form like that are most likely used for phishing activities and its violates our terms of used. I will now re-activate your account and please make sure to remove fields asking for password to avoid this from happening again.

    Thank you!

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    Answered by guest_30142210731031 on January 15, 2013 at 08:16 AM

    thank you very much, and may i ask which form it is that cause the problem., and also can you let me know what is the difference between free account and premium account, and am i able to make registration forms, sign up forms etc. with a premium account or is it your policy not to make forms asking/containing passwords

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    Answered by pinoytech on January 15, 2013 at 08:44 AM

    Hi,

    This form causing the problem.

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    What is the difference between free account and premium account.

     All the features are available for all the packages. The only difference are:

    Available space

    Monthly submissions

    SSL submissions

    Receive Payments

    Please take a look at our pricing page.

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    Am I able to make registration forms, sign up forms etc. with a premium account 

    Yes, you are correct. It's our policy not to make forsm asking/containing password field. For more detailed, please take a look at here.

    If you need further assistance, do let us know.

    Thank you!

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    Answered by guest_30142210731031 on January 15, 2013 at 08:56 AM

    now did you delete that form, im trying to find it to delete it, and i can not locate it

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    Answered by guest_30142210731031 on January 15, 2013 at 09:04 AM

    i located it, thank you for your assistance and time you've been a big help. have a good night

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    Answered by pinoytech on January 15, 2013 at 09:07 AM

    It's my pleasure to assists you. If you need our assistance again, feel free to contact us at anytime.

    Have a great day!