updates to my form not showing on the website

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    PaupackGroup
    Asked on March 09, 2011 at 12:01 AM

    Hi there, I'm sure you're aware but my changes/edits to my forms are not showing up on the website/live version.  Will this be fixed soon?

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    csmit195
    Answered on March 09, 2011 at 02:36 AM

    There is a good reason for this. You have chosen the full source code, if you want it too update you need the script code.

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    aytekin
    Answered on March 09, 2011 at 09:33 AM

    We released a new version today that had this caching bug. It is now fixed. Sorry about that.

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    davewike
    Answered on March 09, 2011 at 10:00 AM

    actually, I was using the script, not full source code in my web site... but it does appear whatever the caching problem was, it's fixed now. thanks!

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    rnpjf
    Answered on April 11, 2011 at 07:54 PM

    I'm having the same problem.

     

    I added a new text field but it's not showing up (Band website).

     

    Page URL:

    http://www.rustynutsproductions.com/contact.htm

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    Yolis
    Answered on April 11, 2011 at 09:54 PM

    I´m also having problems when updating my forms

    http://fernandasoto.com/contacto.html

    There are some fields missing. What can I do? Fix it as soon as possible please !!!

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    liyam
    Answered on April 11, 2011 at 10:17 PM

    Hello PaupackGroup, davewike, rnpjf, and Yolis:

    Are you guys still experiencing the same problem?  I do believe that this has been fixed, as Aytekin stated.

    Please let us know if you are still having this problem.

    Thanks.

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    rnpjf
    Answered on April 11, 2011 at 10:36 PM

    Just checked again and it's working now.   Thanks!!!

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    lifebydesign
    Answered on April 11, 2011 at 10:48 PM

    Experiencing the same problem.  Just updated a form, previews fine, but not updating on website or HTML email links.

    Help.

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    liyam
    Answered on April 11, 2011 at 10:52 PM

    Hello rnpjf,

    If you have any other concerns, please do let us know.

    Thanks.

     

    Hello lifebydesign,

    Can you share the URL of your webpage?

    Thanks.

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    lifebydesign
    Answered on April 11, 2011 at 11:05 PM

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    liyam
    Answered on April 11, 2011 at 11:17 PM

    Hello lifebydesign,

    I'm not sure what happened but you submitted a blank response.

    Can you share the URL again?

    Thanks.

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    lifebydesign
    Answered on April 11, 2011 at 11:26 PM

    Website not possible - just the HTML email link  http://form.jotform.com/form/10995831712 

    Can you diagnose from this?

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    liyam
    Answered on April 11, 2011 at 11:50 PM

    Hello lifebydesign,

    I see the difference now.  Are you obliged to use the URL you have pasted above?  You may need to update your URL to http://www.jotform.com/form/10995831712.  Not sure about the difference between the two URLs but my hunch is that forms.jotform.com uses a different server.  The one currently in use is www.jotform.com.

    Hope this helps.

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    workforcesolutions
    Answered on April 12, 2011 at 01:27 AM

    i'm also having the same problem, i'm using the script embed; http://www.nws.edu.au/Refer-a-Friend.html - have changed the labels to be all capitalised, increased etxt size and made text grey but no joy.

    could someone fix this please?

    thanks

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    liyam
    Answered on April 12, 2011 at 02:22 AM

    Hello workforcesolutions,

    I have checked your source code and you might have the same case as lifebydesign.

    Your script source is pointed at http://form.jotform.com/jsform/11003144755.

    As I stated above, I'm thinking that form.jotform.com is a on a different server.  To be able to quickly view the changes you will need to change your script source URL from http://form.jotform.com, to http://www.jotform.com

    Hope this helps.

    If you're still experiencing problems or have any other concerns, please let us know.

    Thanks.

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    workforcesolutions
    Answered on April 12, 2011 at 03:05 AM

    brilliant, thanks that seems to have done the trick.

    looks like the 'embed code' option within the formbuilder is spitting out the wrong code then!

    cheers

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    liyam
    Answered on April 12, 2011 at 11:40 AM

    The form builder wasn't actually showing a wrong code. 

    There was an error with form.jotform.com's cache which prevented it from getting cleared.  Normally it should take 5 to 30 seconds for your form to be updated.  This is also have been fixed.

    I figured that the link I provided was the one that do not cache the forms so it immediately reflects the changes.

    Hope this helps.