What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I just upgraded from free to premium, but my account is still set as free. Why?

    Asked by GrapheneWeek on January 16, 2013 at 03:02 AM
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    JotForm Support

    Answered by Welvin on January 16, 2013 at 04:43 AM


    Your account status is now Premium to our backend. You may need to logout, clear your page cache before logging in again to see the changes in your account.