What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Multiple records appear in Google SpreadsheetAsked by fkunstct on January 16, 2013 at 12:41 PM
I have a form integrated with Stripe and Google Docs. Intermittently, multiple entries are getting posted to the Google spreadsheet even though only one record appears in Stripe for the charge and the Jotform submissions. I'm deleting the duplicate records from the spreadsheet - hopefully this isn't going to break anything.
Submissions JotForm charge integrated
We'll be glad to assist you!
Can you please provide us an image of the spreadsheet so that we can forward this issue to our dev team?
This occurred this morning......same timestamp and SubmissionID (fields have been hidden)
Can you please try the following?
2. Remove the Google Spreadsheet integration from your form.
3. Re-integrate the form with Google Spreadsheet.
Then, check if the issue still persists.
If re-integration does not help, we will forward the issue to our Development Team.
I tried google spreadsheet integration for the first time today on an old form, and the very first new submission after the integration was added three times to the google spreadsheet.
I haven't tried Mike_T's proposed solution yet.
Edit: Oh, I see this has been raised by others, and has been responded to and that the answer is along the lines of "we are working on a fix". Oh well - these bugs make google spreadsheet integration unusable for me.