What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Multiple records appear in Google Spreadsheet

    Asked by fkunstct on January 16, 2013 at 12:41 PM

    I have a form integrated with Stripe and Google Docs.  Intermittently, multiple entries are getting posted to the Google spreadsheet even though only one record appears in Stripe for the charge and the Jotform submissions.  I'm deleting the duplicate records from the spreadsheet - hopefully this isn't going to break anything.

    Page URL:
    https://secure.jotform.us/form/23636714006146

    Submissions JotForm charge integrated
  • Profile Image
    JotForm Support

    Answered by EduardoMendez on January 16, 2013 at 01:10 PM

    Hi there, 

    We'll be glad to assist you!

    Can you please provide us an image of the spreadsheet so that we can forward this issue to our dev team?

  • Profile Image

    Answered by fkunstct on January 17, 2013 at 02:14 PM

    This occurred this morning......same timestamp and SubmissionID (fields have been hidden)

  • Profile Image
    JotForm Support

    Answered by Mike_T on January 17, 2013 at 02:36 PM

    Can you please try the following?

    1. Clear your browser cache and cookies.

    2. Remove the Google Spreadsheet integration from your form.

    3. Re-integrate the form with Google Spreadsheet.

    Then, check if the issue still persists.

    If re-integration does not help, we will forward the issue to our Development Team.

  • Profile Image

    Answered by ASRA on April 03, 2013 at 10:22 PM

    I tried google spreadsheet integration for the first time today on an old form, and the very first new submission after the integration was added three times to the google spreadsheet.

    I haven't tried Mike_T's proposed solution yet.

    Edit: Oh, I see this has been raised by others, and has been responded to and that the answer is along the lines of "we are working on a fix". Oh well - these bugs make google spreadsheet integration unusable for me.