What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I just upgraded my personal jotform account, however it did not upgrade the right account. It upgraded my work account.

    Asked by jimellis75 on January 16, 2013 at 03:59 PM

    My work account mmsellis was already a professional account that was just renewed in December.  The monthly upgrade was supposed to go to jimellis75.

  • Profile Image

    Answered by jeanettebmz on January 16, 2013 at 04:54 PM

    You were probably logged into your work account , that's why it upgraded the incorrect one

    I have now downgraded mmsellis  from Professional to Premium 

    While have upgraded jimellis75 to Professional