Why I'm not receiving submission emails?

  • littlegroovers
    Asked on December 9, 2018 at 7:21 PM

    I have 2 forms and my childcare form is emailing though to me but the afternoon classes form just stays in the Jot Form inbox and I'm not getting it emailed to my email account. Could you please help me. 

  • Nik_C
    Replied on December 10, 2018 at 4:45 AM

    I checked your logs and Afternoon class form is sent from SMTP set email address:

    15444347822018 12 10 10 38 12 Screenshot 10

    As you can see from this logs:

    15444348172018 12 10 10 38 57 Screenshot 21


    Your form, Afternoon class (marked in yellow in the logs above), is sent from that SMTP email. So please check the configuration of the sender email or you can switch sender email to noreply@jotform.com here https://www.jotform.com/build/61783523042856/settings/emails

    Let us know if you have any further questions.

    Thank you!