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ivyAsked on December 10, 2018 at 6:50 AM
There is an option that allows the user to see incomplete payments in the old version of the submissions page. On the other hand, incomplete payments cannot be seen in the new JotForm Sheets.
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isabelReplied on May 27, 2019 at 7:22 AM
UPDATE: Incomplete Payments option is available in the JotForm Sheets.
1. Click on the three dots in the Sheet and select Incomplete Payments.
2. Click on the See Details.
3. If you want to complete this incomplete payment, click on the Complete button.
4. If you are sure to want to complete this submission, click on the OK.
5. If you want to delete the incomplete payment, click on the Delete button.
6. If you are sure to want to delete this incomplete payment, click on the Delete button.
You can look at this guide for more details: https://www.jotform.com/help/564-How-to-View-Incomplete-Payments-in-JotForm-Sheets