What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I change my account billing?

    Asked by norajeans90 on January 17, 2013 at 03:27 PM

    I would like to change my billing method, please advise.

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    JotForm Support

    Answered by Mike_T on January 17, 2013 at 03:43 PM

    Thank you for contacting us.

    You have paid using PayPal, and your Next billing date is on September 28th, 2013.

    You may cancel your yearly PayPal subscription by following the next steps:

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be charged again, but your account will stay Premium until the time you have paid for expires (September 28th, 2013).

    Once the account is changed back to Free, you will be able to upgrade it via our new processing partner - Fastspring (PayPal & Credit Card payments). Fastspring will provide much better functionality including invoices and manage subscription URL.

    Please feel free to contact us if you need any further assistance.