No reception of email

  • Profile Image
    infobel
    Asked on January 18, 2013 at 07:28 AM

    Hello,

    I'm very happy to use your solution, but since 2 months, the mails sent with the forms doesn't send to mail reception, i have try with 5 forms but no reception.

     

    What can i do ?

  • Profile Image
    gori-mathew
    Answered on January 18, 2013 at 08:11 AM

    Hi,

     

    Can you please configure your email alerts' sender name and email to "JotForm" and "noreply@jotform.com", respectively.

    If changing Sender name and email does not help, ask your hosting provider to add these IP addresses to their whitelist:

    174.34.57.214
    174.34.57.216
    174.34.57.218
    174.34.57.219
    208.117.50.251

    Just please let us know if you need any further assistance. Thank you so much!