What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    No reception of email

    Asked by infobel on January 18, 2013 at 07:28 AM


    I'm very happy to use your solution, but since 2 months, the mails sent with the forms doesn't send to mail reception, i have try with 5 forms but no reception.


    What can i do ?

    Page URL:

  • Profile Image

    Answered by gori-mathew on January 18, 2013 at 08:11 AM



    Can you please configure your email alerts' sender name and email to "JotForm" and "noreply@jotform.com", respectively.

    If changing Sender name and email does not help, ask your hosting provider to add these IP addresses to their whitelist:

    Just please let us know if you need any further assistance. Thank you so much!