No reception of email

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    Asked on January 18, 2013 at 07:28 AM


    I'm very happy to use your solution, but since 2 months, the mails sent with the forms doesn't send to mail reception, i have try with 5 forms but no reception.


    What can i do ?

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    Answered on January 18, 2013 at 08:11 AM



    Can you please configure your email alerts' sender name and email to "JotForm" and "", respectively.

    If changing Sender name and email does not help, ask your hosting provider to add these IP addresses to their whitelist:

    Just please let us know if you need any further assistance. Thank you so much!