Embedded form on my site is unable to scroll when viewed on android devices.

  • StraightLineSource
    Asked on December 12, 2018 at 5:57 PM

    Hello,

    I haven't been able to scroll through my form on Android devices. I've tested it on multiple Android and iOS Devices and only Android devices haven't been able to scroll down. The form is embedded by iFrame. On another website though, I used the same iFrame code and there were no issues.

     

    I set the scrolling="yes"

    I tried wrapping the iFrame with

    Code

    I tested it on mobiletest.me and it scrolls fine there on those devices, too.

    Can you guys please test this out? What can possibly be wrong? Here's the link to the website.

    https://straightlinesource.com/apply-now/

    Thank you so much.

     

  • Jed_C
    Replied on December 12, 2018 at 9:26 PM

    I'm able to replicate it on my Android device.

    Upon checking the embedded form, it shows that scrolling is still not set to "Yes".

    1544667879view source https   straightli Screenshot 10

    Please confirm and change it to "Yes" then try again.

    Looking forward for your response. 

  • StraightLineSource
    Replied on December 13, 2018 at 11:19 AM

    Hello, 

    In the screenshot, (which I didn't realize before), there's a link to another form which is on our homepage https://straightlinesource.com/ where scrolling="no". 

    Under is the Jotform (starting with an id of 830...) we want to be able to scroll on where scrolling = "yes" already. Maybe this can be messing with it? I still can't scroll on any mobile device. Do you have any other suggestions? Thank you. 

    1544717510Jotform Scroll Problem Screenshot 10

  • StraightLineSource
    Replied on December 13, 2018 at 11:58 AM

    Hello again Jotform,

    It seems like I fixed the scrolling issue by switching the template it was on so that seems to have been the problem. Now I just have to make it look better on my end. Can you guys please test it out one more time on a desktop and a mobile device to see if there are any more issues or it may still persist? Thank you for the support.

  • DonaldHag
    Replied on December 13, 2018 at 2:18 PM

    I have inspected the form on a desktop:

    1544728597Selection 022 Screenshot 10

    And on mobile as well:

    1544728637Selection 023 Screenshot 21

    The form is loading as required and scrolling with no issue. We are available should you require further assistance on this.