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StraightLineSourceAsked on December 12, 2018 at 5:57 PM
Hello,
I haven't been able to scroll through my form on Android devices. I've tested it on multiple Android and iOS Devices and only Android devices haven't been able to scroll down. The form is embedded by iFrame. On another website though, I used the same iFrame code and there were no issues.
I set the scrolling="yes"
I tried wrapping the iFrame with
CodeI tested it on mobiletest.me and it scrolls fine there on those devices, too.
Can you guys please test this out? What can possibly be wrong? Here's the link to the website.
https://straightlinesource.com/apply-now/
Thank you so much.
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Jed_CReplied on December 12, 2018 at 9:26 PM
I'm able to replicate it on my Android device.
Upon checking the embedded form, it shows that scrolling is still not set to "Yes".
Please confirm and change it to "Yes" then try again.
Looking forward for your response.
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StraightLineSourceReplied on December 13, 2018 at 11:19 AM
Hello,
In the screenshot, (which I didn't realize before), there's a link to another form which is on our homepage https://straightlinesource.com/ where scrolling="no".
Under is the Jotform (starting with an id of 830...) we want to be able to scroll on where scrolling = "yes" already. Maybe this can be messing with it? I still can't scroll on any mobile device. Do you have any other suggestions? Thank you.
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StraightLineSourceReplied on December 13, 2018 at 11:58 AM
Hello again Jotform,
It seems like I fixed the scrolling issue by switching the template it was on so that seems to have been the problem. Now I just have to make it look better on my end. Can you guys please test it out one more time on a desktop and a mobile device to see if there are any more issues or it may still persist? Thank you for the support.
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DonaldHagReplied on December 13, 2018 at 2:18 PM
I have inspected the form on a desktop:
And on mobile as well:
The form is loading as required and scrolling with no issue. We are available should you require further assistance on this.