email submissions not being received

  • Profile Image
    dainley
    Asked on January 18, 2013 at 02:43 PM

    the TEST ones come through, but not the submitted form. 

    I'm using a URL - not embedded version. 

    Here is the URL: http://www.jotform.us/dainley/contactme 

    the email address is: daveainley@januscp.com   

    The TEST messages came through, but for some reason lag.. a rather long time (more than 20 mins) before reaching me. 

    Questions? please email me at daveainley@januscp.com  

     

    YOUR PRODUCT ROCKS!!!!!!! 

    thanks, 

    Dave 

  • Profile Image
    EduardoMendez
    Answered on January 18, 2013 at 02:47 PM

    Hi there, 

    I have checked and there seems to be no problems with that e-mail address.

    Not that if you use the test tool on the e-mail wizard, the messages will only be sent to the address associated to the account.

    If you wish to test other addresses, simply run a test submission.

    Also, here is a guide that may be of help:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Please follow the instructions on that guide and let us know if you need further assistance!

  • Profile Image
    dainley
    Answered on January 18, 2013 at 02:50 PM

    Yes.. the test tool works.  

    but I'm not receiving the alerts after I send a submission from the form. 

    oh! nevermind! it works now! 

    thanks!!!