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  • Profile Image
    Daniel Huthwaite
    Asked on December 13, 2018 at 10:24 AM

    Thank you, but the submissions are all

    Blank...
  • Profile Image
    Kevin_G
    Answered on December 13, 2018 at 10:36 AM

    I have been checking your form submissions and I can see what you're reporting, before escalating the issue to our second level I would like to ask the following: 

    - Was the submissions data available before? 

    - Is your form embedded in a web page? 


    Please kindly provide us this information, we will wait for your response. 

  • Profile Image
    aadosmarthome
    Answered on December 13, 2018 at 11:43 AM


    Hi,


    No I was a guest and the form automatically moved across, it’s not embedded no. It’s just a link I send.


    Thank you



















    Daniel Huthwaite





    Founder | Aado Smart Home





    M: 07305010700 (tel:07305010700)





    E: daniel@aadosmarthome.co.uk (mailto:daniel@aadosmarthome.co.uk)

    W: www.aadosmarthome.co.uk (http://www.aadosmarthome.co.uk/)































    This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited















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  • Profile Image
    aadosmarthome
    Answered on December 13, 2018 at 11:43 AM


    Hi,


    No I was a guest and the form automatically moved across, it’s not embedded no. It’s just a link I send.


    Thank you



















    Daniel Huthwaite





    Founder | Aado Smart Home





    M: 07305010700 (tel:07305010700)





    E: daniel@aadosmarthome.co.uk (mailto:daniel@aadosmarthome.co.uk)

    W: www.aadosmarthome.co.uk (http://www.aadosmarthome.co.uk/)































    This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited















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  • Profile Image
    Kevin_G
    Answered on December 13, 2018 at 01:16 PM

    OK thanks, I will forward this issue to our second level so our developers can have a look on this, we will keep you updated via this thread. 


  • Profile Image
    aadosmarthome
    Answered on December 13, 2018 at 01:43 PM


    When are we likely to be able to see the responses?


    Thank you



















    Daniel Huthwaite





    Founder | Aado Smart Home





    M: 07305010700 (tel:07305010700)





    E: daniel@aadosmarthome.co.uk (mailto:daniel@aadosmarthome.co.uk)

    W: www.aadosmarthome.co.uk (http://www.aadosmarthome.co.uk/)































    This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited















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  • Profile Image
    Victoria_K
    Answered on December 13, 2018 at 03:31 PM

    Unfortunately, we can not promise any time frame. The ticket was already submitted, so our developers should receive it soon. 

    As a suggestion, I can advise to try unchecking EU datacenter under your account settings. It could be possible that the form was created on our US server when your account had a guest status. Here is a link: https://www.jotform.com/myaccount/data 

  • Profile Image
    aadosmarthome
    Answered on December 13, 2018 at 03:43 PM


    That has fixed it. :)


    Thank you



















    Daniel Huthwaite





    Founder | Aado Smart Home





    M: 07305010700 (tel:07305010700)





    E: daniel@aadosmarthome.co.uk (mailto:daniel@aadosmarthome.co.uk)

    W: www.aadosmarthome.co.uk (http://www.aadosmarthome.co.uk/)































    This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited















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