PDF attached in email notification showing the old PFD Document format.

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    Asked on December 13, 2018 at 02:20 PM
    Ok, they are opening now but they aren't showing up correctly. They formatting doesn't look anything like it does when you go into the PDF Editor.
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    Answered on December 13, 2018 at 02:47 PM

    I was able to reproduce the issue that you described and I have escalated it to our developers.

    Again, please be assured that once there is an update we will notify you in this thread the soonest.

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    Answered on December 14, 2018 at 05:13 AM


    We had a problem with attached PDFs. It was a race condition in our backend. The problem should resolved now.

    Thank you.

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    Answered on August 26, 2019 at 01:28 PM

    Hi there, the pdf name issue has resurfaced with another one of our forms: https://www.jotform.com/GCCResLife/work-order-request. I cloned the form and then changed the name of the PDF but it came up as the old name. Is this another race condition on the backend?
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    Answered on August 26, 2019 at 02:18 PM

    Hi @GCCResLife,

    Since this is already an old thread, I have moved your concern on a separate thread to assist you better with that concern.

    I will be posting my response shortly on this link: