submission files not being received!!

  • Profile Image
    AntForshaw
    Asked on January 19, 2013 at 04:32 AM

    When applicants submit their application, I have the uploaded file linked to my dropbox, from December 18th no new files have been received in my dropbox, yet 200 applicants have submitted their file?

    Please help/advise?

     

    Kind Regards,

    Antonia.

  • Profile Image
    AntForshaw
    Answered on January 19, 2013 at 05:33 AM

    Hello, just to let you know, I found all the submitted files in a different folder in my dropbox, not sure why they started dropping into a different folder?

    Thanks,

    Antonia.

  • Profile Image
    Welvin
    Answered on January 19, 2013 at 07:32 AM

    Hi Antonia,

    You should be able to find the Submitted files to your Dropbox folder -> Jotform -> Sub Folder (each submission).

    Are they not on this order? If so, can you please try re-integrating your form to Dropbox. This might help.

     

    Thanks