What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    submission files not being received!!

    Asked by AntForshaw on January 19, 2013 at 04:32 AM

    When applicants submit their application, I have the uploaded file linked to my dropbox, from December 18th no new files have been received in my dropbox, yet 200 applicants have submitted their file?

    Please help/advise?


    Kind Regards,


  • Profile Image

    Answered by AntForshaw on January 19, 2013 at 05:33 AM

    Hello, just to let you know, I found all the submitted files in a different folder in my dropbox, not sure why they started dropping into a different folder?



  • Profile Image
    JotForm Support

    Answered by Welvin on January 19, 2013 at 07:32 AM

    Hi Antonia,

    You should be able to find the Submitted files to your Dropbox folder -> Jotform -> Sub Folder (each submission).

    Are they not on this order? If so, can you please try re-integrating your form to Dropbox. This might help.