I cannot log into my account. It is suspended

  • Jacqueline Dodson
    Asked on December 14, 2018 at 5:58 PM

    PLEASE HELP! Thank You!

    I thought my log in was:


  • Bitia JotForm Support
    Replied on December 14, 2018 at 6:38 PM

    Upon review of your account it was found suspended due to form: http://www.jotform.us/form/83460817599168 requesting credit card details on plain field texts.

    https://www.screencast.com/t/NouVCjbI 

    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate in your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    We have deleted the infringing fields and reactivated your account.

    Thank you.