I am not getting submission to my Inbox

  • Profile Image
    algs
    Asked on January 20, 2013 at 08:10 AM

    hello, I'm using your tool for sending forms, and there are many complaints that pepole are sending form and we don't receive them.

    the box of the submitions is two-thirds empty. but when I am tring to send a form it sendig it well.

    what is the problem? do I need to be conected to the acuont to receive forms?

    pealse help us!

     

  • Profile Image
    jonathan
    Answered on January 20, 2013 at 09:18 AM

    Hi,

    Your form have a lot of notification email setup on it. Can you please tell us which among them is not working properly? There is also one which uses conditioned email, -- were you able to establish this as working?

    May I suggest that we try restart the notification emails, and add them one by one only. You can delete them and just create one at a time, then test if its working. Then just add another after making the previous one work.

    Use this guide also on how to setup the email notifications properly.

    -How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Please inform us if you continue to have problem after trying my suggestion.

    Thanks.

  • Profile Image
    algs
    Answered on January 20, 2013 at 09:49 AM

    Thanks alot for the respond! I did what you asked me to do. but I didn't make my self clear (bad english)..

    The problem is that sometimes (alot recently) we are not getting at all the form that is send to as, even to the "Inbox" of our accunt. 

     

    Thanks alot again!

  • Profile Image
    Deygus
    Answered on January 20, 2013 at 11:10 AM

    Based on what you just said it sounds like you are speaking of the Email Notification that is sent to you each time a form is filled out and submitted to you to show that you recieved a submission? Could you please confirm whether this is what you meant or if it is something else then could you elaborate some more?

  • Profile Image
    algs
    Answered on January 20, 2013 at 11:19 AM

    I'm sorry I wasn't clear. the problem is that some of the people that are filling out the form, and sending it to us, and evreything seems OK, but we are not getting anything, even to the Inbox of the accunt.


  • Profile Image
    moonzkie
    Answered on January 20, 2013 at 01:52 PM

    Hi,

    I sent a test submission and based on our email logs the notifications where sent successfully, here are the details:

    /var/log/jotform/amazonSES.log:[20/Jan/2013:08:12:54 -0500] 3600356529 AmazonSES Sent email to grariel@gmail.com - MessageID:0000013c58171765-e9cb1041-e931-4f92-9587-cc2586bce6fe-000000 - RequestId:19755e03-6303-11e2-9647-dffb8b267dbd

    /var/log/jotform/amazonSES.log:[20/Jan/2013:09:46:04 -0500] 3600356529 AmazonSES Sent email to yoavc@yatka.org.il - MessageID:0000013c586c632d-6b7c3698-41eb-4656-bd53-58df99868e56-000000 - RequestId:1d589fd3-6310-11e2-9444-5b8e5bf7da79

    /var/log/jotform/amazonSES.log:[20/Jan/2013:07:58:33 -0500] 3600356529 AmazonSES Sent email to YATKA.MAZKIRUT@gmail.com - MessageID:0000013c5809f2af-dc1532a5-9e5a-48a2-9e00-ee222d6acea9-000000 - RequestId:180da28d-6301-11e2-8e53-ab5160e0efd5

    Thank you.