no mails with content

  • ROLF_Spectacles
    Asked on December 18, 2018 at 6:04 AM

    Hello!



    I lalready wrote you last week.

    I need my forms daily and since about a month do not get any emails with the content anymore.

    I checked the email adresses, they are not on the spam list and not unsubcribed.

    I appreciate your fast feedback.

    Is it possible to get the emails from the last 4 weeks at once now.

    Best regards,

    Ramona

    ROLF Spectacles 

  • Kevin Support Team Lead
    Replied on December 18, 2018 at 10:05 AM

    I can see the other thread you have opened, my colleague sent you a reply there, but we did not receive a response back from you, here is the link: https://www.jotform.com/answers/1673463 

    Now, as my colleague stated, we need to know if the issue happens with specific forms in your account or if it happens with all the forms. If this is with some forms only, please provide us the form URLs, the guide to get such info was shared by my colleague. 

    Also, kindly post your reply either on that thread or this one: https://www.jotform.com/answers/1676486 

    Please avoid to open multiple threads related to the same matter or to post follow up responses, that will help us to assist you better. 

    We will wait for your response.