What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Submission Error

    Asked by ttnq51 on March 09, 2011 at 10:35 PM

    Hi, a couple of times in the last week when a form is submitted it comes up with an error.  Last week when I went to check what was going on there was a message that the site was under maintenance, however it has happened again today.  When I log in to find the submission data not only is this data missing but so are the original forms, only the 'Clone' forms are listed. 

    When I have tried going the the online form via the URL's it tells me 'Form Not Found'....

    HELP!

    Page URL:
    http://www.jotform.com/form/2685942541andhttp://www.jotform.com/form/2<br/>680831592

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    JotForm Support

    Answered by obi-wan on March 10, 2011 at 02:50 AM

    I have forwarded your problem to related person. You will get an update post as soon as possible.

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    JotForm Founder

    Answered by aytekin on March 10, 2011 at 05:48 AM

    Restored your forms from backups.

    I'm not sure what might have happened but you should probably change your password and make sure that you logout if you use your account on a public computer.