What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    i would like to upgrade my service

    Asked by holmanstreet on January 21, 2013 at 11:47 AM

    have made several attempts to upgrade, but the sysem wont accept my payment

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    JotForm Support

    Answered by Welvin on January 21, 2013 at 12:53 PM

    Hi,

    You have just been sucessfully upgraded your account to our Premium Montly plan. Please logout, clear your browsers cache before logging in again and check again your account settings.

     

    Thanks

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    JotForm Support

    Answered by Welvin on January 21, 2013 at 12:56 PM

    And that is maybe the reason why it won't accept your payment. Because your first attempt was actually received or process by our Payment Processor, FastSpring.

    Thanks