What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Encryption Certificate Untrusted

    Asked by SpiritFlight on January 21, 2013 at 01:09 PM

    Hi There,

    I had someon refuse to fill out my form because of this Encrytion Citificate Error message that poped up. Please advise.


    Stephen Heydon

    Page URL:

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    JotForm Support

    Answered by Welvin on January 21, 2013 at 01:45 PM

    Hi Stephen,

    That happen because your website uses an invalid security ceritificate, you can see this information by clicking on the "Technical Details" button:

    You will need to renew the said security certificate to prevent this from showing again or use your website without the https://



    Thank you.

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    Answered by SpiritFlight on January 21, 2013 at 02:28 PM

    Thanks! We took care of it!