What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form submit returns time out error

    Asked by compucredit on January 21, 2013 at 01:19 PM

    Hi 

    I am receiving alot of complaints from my clients stating that when they try to submit my form, they get a time out error message.

    My form is embedded on my Joomla website using the Joomla code to render the form:

    <script type="text/javascript" src="//form.jotformpro.com/jsform/22886373680969"></script>

    The form clearly works as I also receive alot of submissions but based on the volume of complains I really need to address this problem.

    Please advise as to why this is happening and what I can do about it.

    Also, do you think that if I host my form on my server,the problem will be resolved?

    Thank You

    Stefan Venter

    Page URL:
    http://www.debthub.co.za

    form submit Submissions problem message jsform
  • Profile Image
    JotForm Support

    Answered by Welvin on January 21, 2013 at 01:53 PM

    Hi Stefan,

    Please try embedding your form to this one:

    <script src="//www.jotform.com/jsform/22886373680969" type="text/javascript"></script>

    Please get back to us if your users will report the same problem.

     

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on January 21, 2013 at 01:56 PM

    I forgot to answer your last question, I am not sure about that or it depends on your hosting provider. Are you perhaps reffering to our Licensing Solutions? http://interlogy.com/products/jotform/

     

    Thank you.

  • Profile Image

    Answered by kndservices on May 09, 2013 at 10:45 AM

    We are also having this problem:

     

    Here is the script:

     

    <script type="text/javascript" src="https://secure.jotform.com/jsform/10374022137"></script>

  • Profile Image

    Answered by glennlee on May 09, 2013 at 12:28 PM

    @kndservices,

    I tested your form and I cannot see any error. And also kindly please open a new thread for your concern so we can better assist you. Please use this link.

    Thank you,