Form submit returns time out error

  • Profile Image
    compucredit
    Asked on January 21, 2013 at 01:19 PM

    Hi 

    I am receiving alot of complaints from my clients stating that when they try to submit my form, they get a time out error message.

    My form is embedded on my Joomla website using the Joomla code to render the form:

    <script type="text/javascript" src="//form.jotformpro.com/jsform/22886373680969"></script>

    The form clearly works as I also receive alot of submissions but based on the volume of complains I really need to address this problem.

    Please advise as to why this is happening and what I can do about it.

    Also, do you think that if I host my form on my server,the problem will be resolved?

    Thank You

    Stefan Venter

  • Profile Image
    Welvin
    Answered on January 21, 2013 at 01:53 PM

    Hi Stefan,

    Please try embedding your form to this one:

    <script src="//www.jotform.com/jsform/22886373680969" type="text/javascript"></script>

    Please get back to us if your users will report the same problem.

     

    Thanks

  • Profile Image
    Welvin
    Answered on January 21, 2013 at 01:56 PM

    I forgot to answer your last question, I am not sure about that or it depends on your hosting provider. Are you perhaps reffering to our Licensing Solutions? http://interlogy.com/products/jotform/

     

    Thank you.

  • Profile Image
    kndservices
    Answered on May 09, 2013 at 10:45 AM

    We are also having this problem:

     

    Here is the script:

     

    <script type="text/javascript" src="https://secure.jotform.com/jsform/10374022137"></script>

  • Profile Image
    glennlee
    Answered on May 09, 2013 at 12:28 PM

    @kndservices,

    I tested your form and I cannot see any error. And also kindly please open a new thread for your concern so we can better assist you. Please use this link.

    Thank you,