Form submit returns time out error

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    Asked on January 21, 2013 at 01:19 PM


    I am receiving alot of complaints from my clients stating that when they try to submit my form, they get a time out error message.

    My form is embedded on my Joomla website using the Joomla code to render the form:

    <script type="text/javascript" src="//"></script>

    The form clearly works as I also receive alot of submissions but based on the volume of complains I really need to address this problem.

    Please advise as to why this is happening and what I can do about it.

    Also, do you think that if I host my form on my server,the problem will be resolved?

    Thank You

    Stefan Venter

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    Answered on January 21, 2013 at 01:53 PM

    Hi Stefan,

    Please try embedding your form to this one:

    <script src="//" type="text/javascript"></script>

    Please get back to us if your users will report the same problem.



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    Answered on January 21, 2013 at 01:56 PM

    I forgot to answer your last question, I am not sure about that or it depends on your hosting provider. Are you perhaps reffering to our Licensing Solutions?


    Thank you.

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    Answered on May 09, 2013 at 10:45 AM

    We are also having this problem:


    Here is the script:


    <script type="text/javascript" src=""></script>

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    Answered on May 09, 2013 at 12:28 PM


    I tested your form and I cannot see any error. And also kindly please open a new thread for your concern so we can better assist you. Please use this link.

    Thank you,