I received all fields except for the Phone number in Zoho CRM integration

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    eiandy
    Asked on December 20, 2018 at 07:27 AM

    Hello,


    Please help me solving Lead data send to the Zoho CRM. I have recived all the lead data from the jotform to the Zoho CRM except phone field data.


    Please share any suggestions with me.

    Thank You.

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    Welvin
    Answered on December 20, 2018 at 10:31 AM

    It's the Field Type that's causing the problem. You're using our Short Text Entry field. You should use the Phone Number field to fix that. 

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    eiandy
    Answered on December 21, 2018 at 12:11 AM

    Hello Welvin,


    Thanks for the response.

    But could not add this Phone Numebr field in our form because we used html format of jotform  insted of iframe so. 

    Please send me any other suggestions.


    Thank You.


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    jherwin
    Answered on December 21, 2018 at 04:09 AM

    Try enabling the input mask in your text field, see the screenshot below.

    Input Mask value: (###) ###-####

    1545383296inputmask.png
    Please give it a try and let us know how it goes.