unsubscribe not working

  • Profile Image
    Asked on January 21, 2013 at 08:32 PM


    I'm trying to unsubscribe but it won't let me, keeps telling me in my Paypal account the unsubscribe button doesn't work (or downgrade to free button).

  • Profile Image
    Answered on January 21, 2013 at 08:40 PM

    Hi ronjba,

    To cancel your Premium subscription, all you need to do is:

    1. Log in to your PayPal account

    2. Find the latest payment you have made to JotForm

    3. Click on subscription number for that transaction

    4. Click on "Cancel Subsctiption" button

    If you need further assistance, do let us know.

    Thank you for using JotForm!