What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    unsubscribe not working

    Asked by ronjba on January 21, 2013 at 08:32 PM


    I'm trying to unsubscribe but it won't let me, keeps telling me in my Paypal account the unsubscribe button doesn't work (or downgrade to free button).

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    Answered by pinoytech on January 21, 2013 at 08:40 PM

    Hi ronjba,

    To cancel your Premium subscription, all you need to do is:

    1. Log in to your PayPal account

    2. Find the latest payment you have made to JotForm

    3. Click on subscription number for that transaction

    4. Click on "Cancel Subsctiption" button

    If you need further assistance, do let us know.

    Thank you for using JotForm!