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mwdissenAsked on December 21, 2018 at 5:16 PM
Hi,
I just upgraded to the 'silver plan' using the 50% discount you guys are offering. However, it looks like I might have been billed for a full year starting today, even though I still have about a full month left on my last subscription. I believe my current subscription ends 1/23, so I believe I should be billed on that day.
Could you please confirm that I am not getting double-billed for this month and make the corrections if so?
Thanks,
Mark Dissen
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Ashwin JotForm SupportReplied on December 22, 2018 at 3:34 AM
I am sorry for the trouble caused to you. I have gone ahead and processed the prorated refund for your bronze yearly subscription plan. Please allow 3-7 days for the amount to reflect in your account.