Question about 100MB Upload Space.

  • thehumancopier
    Asked on December 21, 2018 at 6:20 PM

    Is this a overall LIFETIME of the account and it never resets OR does it only pertain to the allocated storage of the forms currently saved?

    if its lifetime then to me thatd make no sense to even upgrade since when that goes out then this account is filled and useless?

    I use your guys' site to file commission inquiries for my profession as an artist so is there ANY way to clear it up? like deleting old forms? or will my account disable till next month

    Jotform Thread 1680955 Screenshot
  • Nik_C
    Replied on December 22, 2018 at 5:32 AM

    Upload limit is permanent, meaning, it is not resetting every first of the month like monthly limits. To lower it you can remove submissions that contain uploads, but please be mindful that deleted submissions cannot be recovered.

    Or you can upgrade your account and get bigger upload limit.

    Let us know if you have any further questions.

    Thank you!

  • thehumancopier
    Replied on December 22, 2018 at 5:33 AM

    about how long will it take to update the "upload space" when the submissions to the form have been deleted? or just a general ETA

  • Kevin Support Team Lead
    Replied on December 22, 2018 at 7:43 PM

    It should be instantly, I have checked your account and it was on overlimit status, I have recalculated your available upload space and the counter shows 0 MB now. 

     

  • thehumancopier
    Replied on December 22, 2018 at 8:29 PM

    alright COOL! thanks a bunch guys