Infusionsoft Dynamic Tagging: Unable to add multiple tags to each radio selection.

  • moolguy
    Asked on December 29, 2018 at 2:30 PM

    I'm trying to insert a tag to trigger an Infusionsoft campaign in either Spanish or English. The form only tags 'Active Academy Member' but not 'Miembro Activo Espanol'. Not sure if I'm doing the 'field value' correctly☹️. Can you tell me what I'm doing wrong please?

    Thank you!

    Adam

    Page URL: https://form.jotform.com/83625330827963
  • Jed_C
    Replied on December 29, 2018 at 6:24 PM

    Are you trying to add multiple tags in a single radio selection, correct? It is currently not working at the moment, not sure if it's a bug or this feature is not yet supported.

    I have submitted a ticket to our L2 in the past, what I can do for now is forward this to our L2 to increase the priority of the issue.

    Sorry, but for now you can only insert a single tag. Once again, we apologize for this inconvenience and we are hoping for you patience in the meantime.

    We'll surely let you know here once an update is available.

  • serbay
    Replied on December 27, 2019 at 9:10 AM

    Hello moolguy,


    We have checked the issue assigned by our support team.

    As a result of our investigation, there are no issues in integration. Users can send multiple tags to InfusionSoft / Keap integration with the corresponding 'checkbox' field.


    The problem is due to a misunderstanding and misuse of the dynamic tagging feature. To explain this, we first need to explain how the 'Update/Calculate Field' condition in your form works.


    Each 'Update/Calculate Field' condition that you add to your form performs the calculation defined within it. If there are 2 different conditions defined in a specific field, the condition running in the second order erases all data of the condition running in the first order and performs its own calculation.

    Example behaviour,

    1577455800howto3 Screenshot 10 

    Conditions on example form,

    1577455825Screen Shot 2019 12 27 at 5 Screenshot 21


    Yes the related integration support to dynamic tagging. However, you can do this by separating the tags with ',' in just one condition.

    ** You can't append this tags more with second conditions.

    Please follow this guide :: https://www.jotform.com/help/513-How-To-Use-JotForm-s-Keap-Dynamic-Tagging


    Please do not hesitate to contact us, if you need further assistance.

    Thanks for your understanding

    Regards