HIPAA account/Continue forms later: Multiple choice fields have 'Other' option checked on session link

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    tjlphd
    Asked on January 02, 2019 at 01:49 PM

    How do I go about setting up my form so people can start and stop and come back in to finish?


    https://hipaa.jotform.com/83413067342149

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    Nik_C
    Answered on January 02, 2019 at 03:07 PM

    You can use Save and Continue later option, please refer to this guide: https://www.jotform.com/help/97-How-to-Save-Forms-and-Continue-Later

    Your users can start filling the form and come back to it later and finish.

    Let us know if that could work for you.

    Thank you!

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    tjlphd
    Answered on January 02, 2019 at 04:04 PM

    Thank you.  I have implemented this feature - but a problem has popped up.  On multiple select questions, the "add your own" is now "checked" .  This is confusing.  Did I do something wrong or is there a bug?


    1546463075Screen Shot 2019-01-02 at 4.02

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    tjlphd
    Answered on January 02, 2019 at 04:13 PM

    https://hipaa.jotform.com/83404262412144?session=JF-S4L-6474&stoken=JF-2240-23


    These free text field were not "pre-clicked" prior to me changing the settings per the guidance.

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    Victoria_K
    Answered on January 02, 2019 at 07:09 PM

    I can replicate a problem on your form only. Let me forward it to our developers for closer checking, we will keep you informed with progress on this matter.

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    tjlphd
    Answered on January 03, 2019 at 07:32 AM

    thank you.  Note, before saving the free text fields are NOT highlighted. It only occurs after saving and coming back into the form.

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    Victoria_K
    Answered on January 03, 2019 at 07:34 AM

    Thank you for additional information. I was able to replicate the issue with 'Other' option being selected if form's session is saved. Our developers will look into this and we will let you know our findings via this thread. 

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    Tom
    Answered on January 10, 2019 at 03:08 PM

    any progress on this issue?

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    Nik_C
    Answered on January 10, 2019 at 03:29 PM

    I'm sorry, but we don't have any update regarding this problem.

    We will inform you as soon as the issue is resolved.

    Thank you for your patience!

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    tjlphd
    Answered on February 07, 2019 at 10:48 AM

    Pardon the pestering.... I'm wondering if this is still being looked at?

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    Nik_C
    Answered on February 07, 2019 at 12:31 PM

    Yes, I'm afraid that the issue is still being worked on.

    I will follow up with the developer assigned for a possible update regarding this issue.

    Thank you for your patience.

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    tjlphd
    Answered on April 30, 2019 at 09:01 AM

    Can you please give an update on this.

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    Victoria_K
    Answered on April 30, 2019 at 11:14 AM

    I am sorry for the delays. I will try to find out if there is any update for this ticket and we will let you know. 

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    Victoria_K
    Answered on April 30, 2019 at 11:21 AM

    I have checked my test form where I was able to replicate a problem earlier. Now other checkboxes are now marked on session links, can you please check if the issue persists for your form?

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    tjlphd
    Answered on April 30, 2019 at 01:47 PM

    It does, when I exit and get a link, all with "other" have those boxes chosen and I cannot advance without either putting in an entry in other or clicking it off. This is even true for those already filled out and those that have not yet been filled out.  Here is an image or 2.  The one with the "other" filled in was never before accessed so when exiting, all of the "others" are being checked but no value entered so the user has to either click off or enter something.

    Note:  this one was previously filled out but on reentry- "explain" is checked - but that wasn't check prior to exiting.

    1556646322Screen Shot 2019-04-30 at 1.42

    This question was never accessed but upon returning, the "list anything else" is checked.

    1556646399Screen Shot 2019-04-30 at 1.44

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    tjlphd
    Answered on April 30, 2019 at 01:49 PM

    This only appears to happen on multiple select fields.  It does not do it on single select.

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    Alan_D
    Answered on April 30, 2019 at 03:29 PM

    Thanks for additional information. The ticket has been opened with important priority. I am sending an email to our backend team to draw their attention. We will inform you here.