Why Is My Account Not Bronze?

  • Profile Image
    iKircoPrint
    Asked on January 03, 2019 at 08:50 AM

    Hello,

    My account says that I am on the free plan, but you took my money via PayPal.  See attached two images.

    Why is this?

    Regards

    Kirby


    Screenshot
  • Profile Image
    ashwin_d
    Answered on January 03, 2019 at 09:15 AM

    I am sorry for the trouble caused to you. 

    It seems when you older subscription was cancelled, that caused your account to downgrade to free plan. I have taken care of your account issue and upgraded it to bronze plan.

    Please sign out from your account and then sign in again for the changes to reflect.