What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    The payment doesn't work!

    Asked by Fest_Artefact on January 23, 2013 at 04:29 PM

    Hi,

    The form (http://form.jotform.ca/form/30066221938249) doesn't work... And we need it ASAP, like today!


    After we click on Submit, we see "please refresh" with this link "http://v2.jotform.com/payment_submit.php".


    Thank you for your help,

    Justine

    Page URL:
    http://festivalartefact.com/

    Screenshot
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    JotForm Support

    Answered by Deygus on January 23, 2013 at 05:07 PM

    Oops, that is definately not supposed to happen. After thoroughly analyzing your form I realized that there is a conflict happening on your form that has created this problem in the Free Text (Html) Field which is causing this error to appear. It appears that you've entered some code that has broken the form by disrupting it and when that happens it can appear to be a bug or glitch. I say this because if you remove the Html Field entirely from your form it begins to work again.