How do you manage refunds?

  • lizmulligan
    Asked on January 5, 2019 at 4:03 PM

    How do you manage refunds OR if a per a person signed up for the wrong course?

  • jonathan
    Replied on January 5, 2019 at 5:21 PM

    I assumed you were referring to subscription payment type.

    User guide: How to Setup a Recurring Payment Option

    I reviewed your form but I did not see payment integration on the form.

    To answer your question, JotForm will not be involve in the subscription payment process. It will all be handled on the payment gateway you used on the payment integration (i.e. PayPal).

  • lizmulligan
    Replied on January 6, 2019 at 8:43 AM
    Hi, I am trying to set up a form for a Summer School registration.
    Sometimes registrants select the wrong class OR register for the same class
    multiple times in error and need money issued back to their credit card.
    Currently, our school uses
    My ask: How can refunds be managed with Jotforms?
  • David JotForm Support Manager
    Replied on January 6, 2019 at 8:53 AM

    The refunds are managed from the payment gateway you integrated your form with, in this case, it would be, so you will need to log into your account to process the refunds.

  • lizmulligan
    Replied on January 6, 2019 at 10:43 AM
    Thank you!
  • lizmulliganlover
    Replied on January 12, 2019 at 3:12 AM

    I saw you as I was picking up my bags at the register. Your little guy with you was upset he didnt get something, and you were holding firm which was refreshing. Its not easy doing the right thing.
    Anyways, I thought you were gorgeous! Loved those green pants lol

    Hope you read these...