How do you manage refunds?

lizmulligan
Asked on January 05, 2019 at 04:03 PM

How do you manage refunds OR if a per a person signed up for the wrong course?

This is a re-post of a comment on Setting Up Your First Order Form
Jonathan

Jotform Support

Answered on January 05, 2019 at 05:21 PM

I assumed you were referring to subscription payment type.

User guide: How to Setup a Recurring Payment Option

I reviewed your form but I did not see payment integration on the form.

To answer your question, Jotform will not be involve in the subscription payment process. It will all be handled on the payment gateway you used on the payment integration (i.e. PayPal).
lizmulligan
Answered on January 06, 2019 at 08:43 AM

Hi, I am trying to set up a form for a Summer School registration.
Sometimes registrants select the wrong class OR register for the same class
multiple times in error and need money issued back to their credit card.
Currently, our school uses Authorize.net
My ask: How can refunds be managed with Jotforms?
...
David

Jotform Support Manager

Answered on January 06, 2019 at 08:53 AM

The refunds are managed from the payment gateway you integrated your form with, in this case, it would be Authorize.net, so you will need to log into your Authorize.net account to process the refunds.
lizmulligan
Answered on January 06, 2019 at 10:43 AM

Thank you!
...
lizmulliganlover
Answered on January 12, 2019 at 03:12 AM

I saw you as I was picking up my bags at the register. Your little guy with you was upset he didnt get something, and you were holding firm which was refreshing. Its not easy doing the right thing.
Anyways, I thought you were gorgeous! Loved those green pants lol

Hope you read these...