What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I just cancelled my subscription for premium and it states I am over the 100 quota. Doesn't the new month begin now? Why would it begin January 1st?

    Asked by RVF on January 23, 2013 at 10:21 PM

    I bought the premium account December 22nd to January 22nd. Shouldn't it reset to 0 for the month beginning January 22nd? (I don't want to lose past submissions).

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    JotForm Support

    Answered by idarktech on January 23, 2013 at 10:46 PM

    Hi,

    Your account should be fine now. For all users, submissions reset will be every first day of the following month. For example, next reset will be on February 1, 2013

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    Since you were from Premium, I have reseted your submissions counter so your form can still stand for this month.

    Thanks!