What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Folders created in new version are missing.

    Asked by brod on January 24, 2013 at 03:47 AM

    I spent a LOT of time creating folders using the new version, and putting all of my forms into the proper folders. After switching back to the old version just to see the difference in appearance and then switching back to the new version again, ALL of my newly created folders are GONE! VERY frustrating!

    Can this be fixed? Is there any way to recover my folders?

    Thanks for your help!

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    JotForm Support

    Answered by abajan on January 24, 2013 at 08:12 AM

    I can surely understand your frustration. I'll submit a ticket to see if the folders can be recovered but just to clarify, it's just the folders that have vanished and you still have all of the forms that would have been in those folders, correct?