What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    forms still not being forwarded to my email account

    Asked by globalchild on January 24, 2013 at 10:34 AM

    please fix so that all registration forms come to my email address

    Page URL:
    globalchild.com

  • Profile Image
    JotForm Support

    Answered by Deygus on January 24, 2013 at 10:57 AM

    Hello I took a look at your email address and found that you are in our bouncelist so I removed you from it -

    Result: Dianagc@comcast.net is IN the bounce list

    Reason(s) : 5.4.7 - Delivery expired (message too old) 554-'imta22.westchester.pa.mail.= comcast.net comcast 199.255.194.134 Comcast Blocked for spam. Please see ht= tp://postmaster.comcast.net/smtp-error-codes.php#BL000000'

     

    I can immediately tell that this is was a result of your email service provider rejecting our emails which is what caused your emails to become blocked and not work correctly. Therefore I would like to recommend that you Whitelist JotForm and also I would like to recommend this guide http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues which will help you with it as well.