The PDF copy of our form submissions are showing a different contents

  • htcne
    Asked on January 7, 2019 at 2:57 PM

    Hi,

    I recently split one of our forms into two different forms:  

    https://form.jotform.com/htcne/mtap-form

    and

    https://form.jotform.com/htcne/htcne-health-form


    When I new submissions and download and print from there, it is correct. If I print from the email

    you send, the pdf contains some of the old elements that I deleted from the regis. form. I would like to be able to download and print from the email because that would save us an extra step and we

    are very short handed. Can you please help me?

    I am attaching a screenshot of the incorrect version. The Section two and Health info. should not

    be on it.


    Thank you!

    Andrea aworonick@snet.net

    Jotform Thread 1692294 Screenshot
    Page URL: https://htcne.org
  • Welvin Support Team Lead
    Replied on January 7, 2019 at 4:23 PM

    You may consider deleting the PDF and create a new one to refresh its contents;

    https://www.jotform.com/pdf-editor/71303644249151 (for MTAP REGISTRATION FORM)

    https://www.jotform.com/pdf-editor/90015773740151 (for HTCNE HEALTH FORM)

    To delete, please follow the steps in the image below;

    The PDF copy of our form submissions are showing a different contents Image 1 Screenshot 20