Customer is receiving a PCI: Credit card type unsupported for American Express payment

  • nemsd
    Asked on January 8, 2019 at 11:24 AM

    1546964602card error Screenshot 10

  • Victoria_K
    Replied on January 8, 2019 at 12:46 PM

    I see that American Express is on list of accepted cards for your PayPal Pro integration:

    Customer is receiving a PCI: Credit card type unsupported for American Express payment Image 1 Screenshot 20

    If you have not changed this setting and customer's card was declined, I can suggest to check your PayPal account. American Express restricts direct card acceptance merchants in certain business categories. Merchants are required to accept the American Express Card Acceptance agreement in order to process American Express cards directly.

    Here is related article from PayPal: https://developer.paypal.com/docs/classic/paypal-payments-pro/integration-guide/#regional-differences 

  • nemsd
    Replied on January 31, 2019 at 2:31 PM
    No, the issue is not the same. It seems the issue is with the Payment Type in our Jot Form document set up. PayPal does not support the "Collection donations" listed on our Payment Type.  I never notice it was set up that way.  
     
    My questions was/is if I change our payment type to prodocts (we provide a service for a fee) JotForm states "Changing the payment type will also remove all your products. Do you want to continue?"  What does this mean?  By clicking Yes, Go Ahead will I be deleting my items on my payment form?
     
    To temporarily fix the issue I removed (unchecked) the American Express option. Until I can resolve this matter.

    1548962985JotForm Screenshot 10

  • Victoria_K
    Replied on January 31, 2019 at 3:42 PM

    This is standard warning. You do not have products set up within payment field, all options are on your form and they will not be deleted.

    Since you have products on the form and total is calculated on the form and then passed to payment field, I can suggest to switch to 'User Defined Amount' type of payment.

    Let us know if you need more help.