"client authentication failed" when using PayPal checkout integration

  • Profile Image
    hourglassevents
    Asked on January 08, 2019 at 02:28 PM

    Hi there, 

    We are attempting to link our paypal account to our jotform for payments. I need some assistance.

    The widget I am using is "paypal checkout"

    I don't understand what "Client ID" or "Client secret" means...or how this is links to my paypal account.

    I could use some coaching.

  • Profile Image
    gerardw
    Answered on January 08, 2019 at 02:58 PM

    You can obtain the Client ID and Client Secret details from the link:

     https://developer.paypal.com/ 

    Please refer this guide for understanding the entire process in detail: How-to-integrate-PayPal-Checkout-with-your-form


  • Profile Image
    hourglassevents
    Answered on January 08, 2019 at 03:43 PM
    I already did this. And my payment is saying "client authentication failed"
    [image: Screen Shot 2019-01-08 at 2.00.41 PM.png]
    ...
  • Profile Image
    david
    Answered on January 08, 2019 at 04:53 PM

    Make sure you are using your Live credentials:

        Go to https://developer.paypal.com
        Click on Log into Dashboard at the top right
        Log in using your Live PayPal email and password
        Scroll down to your Rest API Application
        Click on the Application
        Click live at the top right hand side

    Everything looks to be set up correctly, it might just be the sandbox credentials were used instead of live.

  • Profile Image
    hourglassevents
    Answered on January 09, 2019 at 01:43 AM
    Yes, I did this. It is live and not working
    ...
  • Profile Image
    BJoanna
    Answered on January 09, 2019 at 04:25 AM

    Please try to create a new app and try with the new Client ID and Client Secret credentials. You can also try to remove the PayPal Checkout field from your form and re-add it. 

    If that does not resolve the issue, let us know and we will report it to our developers.