What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    'Phishing' Issue / Account Suspended

    Asked by Gina on January 24, 2013 at 03:09 PM

    A week ago a representative told me that without more information, it may be a problem that we are creating forms that ask for logins to social media accounts. When I notified him of the purpose of the forms (that we are a Digital Agency and handle community management) the rep asked to visit our website. I showed him our website and walked him through what it is we do, he told me he would make note of it and we would not have any problems using the forms for our records. I spent over an hour today creating a form for a client and got locked out because we are under suspicion of Phishing. What's more is not a single representative got back to me all day even though they are posting in forums addressing other questions. Please help!

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    JotForm Support

    Answered by Mike_T on January 24, 2013 at 04:14 PM

    Thank you for contacting us.

    As far as I can see, your account has been already re-activated, and your existing forms have been whitelisted.

    However, if you create a new form it will not be whitelisted by default, and there is a chance that your account may be blocked by our automated anti-phishing filter due to suspicious form.

    To prevent any possible suspension you may upgrade the account with us. We do not suspend any paid accounts without manual review.

    Please feel free to contact us if you need any further assistance.