I have an account at perfexionmbi or perfexionmbijotform@gmail.com that we can not log into. We tried the forgot password a few times, can you assist

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    Randy Freid 
    Asked on January 09, 2019 at 10:27 AM
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    Kevin_G
    Answered on January 09, 2019 at 11:36 AM

    The account perfexionmbi  is under the email address r***y@p**n.com, the email address seems to be receiving emails from Jotform so you can request the password change and receive the email there, please also check your spam/junk folder. 

    This guide will help you resetting your password: https://www.jotform.com/help/489-How-to-reset-the-password 

    Thanks. 

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    pfxnkidz
    Answered on January 09, 2019 at 11:43 AM
    I am not getting any password reset emails at my email address, please advise.

    Thx!

    Thank you

    Randy
    Randy Freid
    800-296-5150 (toll free)
    610-783-7660 (office)
    610-745-1965 (cell)
    randy@pfxn.com (email)
    www.pfxn.com

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    david
    Answered on January 09, 2019 at 12:59 PM

    I checked our mail logs and didn't see any attempts to send a password reset email.  I triggered a reset email and it looks to have sent successfully.  Check your inbox to see if it came through.

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    pfxnkidz
    Answered on January 09, 2019 at 01:43 PM
    It expired and need another
    Sent from my iPhone
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    pfxnkidz
    Answered on January 09, 2019 at 02:43 PM
    I was just able to login with the password that we had but was not working until just now.
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    david
    Answered on January 09, 2019 at 03:50 PM

    Glad to hear you were able to recover the account.  According to our logs, the password for your account has not been modified so it should have been working, I am not sure why it wasn't previously.  Let us know if there is anything else we can help with and we will be happy to assist you.