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Randy FreidAsked on January 9, 2019 at 10:27 AM
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Kevin Support Team LeadReplied on January 9, 2019 at 11:36 AM
The account perfexionmbi is under the email address r***y@p**n.com, the email address seems to be receiving emails from JotForm so you can request the password change and receive the email there, please also check your spam/junk folder.
This guide will help you resetting your password: https://www.jotform.com/help/489-How-to-reset-the-password
Thanks.
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pfxnkidzReplied on January 9, 2019 at 11:43 AMI am not getting any password reset emails at my email address, please advise.
Thx!
Thank you
Randy
Randy Freid
800-296-5150 (toll free)
610-783-7660 (office)
610-745-1965 (cell)
randy@pfxn.com (email)
www.pfxn.com
Web Design & Development | SEO | PPC | Internet Marketing | Link Building
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David JotForm SupportReplied on January 9, 2019 at 12:59 PM
I checked our mail logs and didn't see any attempts to send a password reset email. I triggered a reset email and it looks to have sent successfully. Check your inbox to see if it came through.
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pfxnkidzReplied on January 9, 2019 at 1:43 PMIt expired and need another
Sent from my iPhone
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pfxnkidzReplied on January 9, 2019 at 2:43 PMI was just able to login with the password that we had but was not working until just now.
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David JotForm SupportReplied on January 9, 2019 at 3:50 PM
Glad to hear you were able to recover the account. According to our logs, the password for your account has not been modified so it should have been working, I am not sure why it wasn't previously. Let us know if there is anything else we can help with and we will be happy to assist you.