PDF Editor: The Text field is not getting updated in the submission PDF

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    Asked on January 10, 2019 at 01:19 AM


    For some reason the emailed submission is different to the actual form.

    The field "First Direct Debit Date: 24 January 2019." has a full stop on the form, but on the emailed submission it does not have the full stop at the end.  I changed this field slightly to test some problems we had in the same field showing incorrectly on the emailed submission.

    See the submission named "Test Test".

    Can you please let me know why there is a difference?


  • Profile Image
    Answered on January 10, 2019 at 04:52 AM

    You may create a new PDF document and configure it in the email attachment.

    Refer to the screenshot:


    Hope this helps!


  • Profile Image
    Answered on January 28, 2019 at 11:20 AM


    Also, I have forwarded the ticket to our development team. We will keep you posted on the updates.


  • Profile Image
    Answered on January 31, 2019 at 07:00 AM


    This issue occurs since you updated your form after the creation of your PDF document.

    We made a recent update about applying the changes in form to customized PDF documents (so as yours). If you make a slight change in your form, in PDF Editor you will see a dialog asking whether you want to apply the changes in your form to your document (pls. see the screenshot below):

    1548935565Screen Shot 2019-01-31 at 14.5

    If you confirm this, labels in your document will be corrected.

    Another choice is creating a new PDF document, which will also contain all recent changes in your form.

    Hope this helps,

    Thank you