Move forms from my account to paid account.

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    cosoft
    Asked on January 10, 2019 at 02:04 AM

    Good day

     

    Our company has a paid account under the email address leigh@cosoft.co.za.

    My name is Frank and I am logging in with my email address of frank@cosoft.co.za. My email address is supposed to be a sub account of the master account (leigh@cosoft.co.za) however it appears that new forms that I am creating are appearing under my account and not under the master account. I have now reached my limit of 5 forms on the free account. Please can you assist me to move these forms to the master account and set it up that when I log in with frank@cosoft.co.za, all the forms that I create are created under leigh@cosoft.co.za and that frank@cosoft.co.za has access to everything.



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    jherwin
    Answered on January 10, 2019 at 04:07 AM

    Please note that when you created the forms in your account then it is your form. Also, if you want to use the sub-user of the account (leigh@cosoft.co.za)  and share the forms to your account (frank@cosoft.co.za) then you need to create the forms on the paid account where sub-user feature is enabled and share it to the account you want to share the form with.

    Guide: How to Share Forms with a Sub-Account User.

    Please, can you assist me to move these forms to the master account and set it up that when I log in with frank@cosoft.co.za, all the forms that I create are created under leigh@cosoft.co.za and that frank@cosoft.co.za has access to everything?

    Do you want us to move all forms from your account (cosoft) to the account (itzzitzz)? Please confirm so we can proceed doing your request.