Why are forms disappearing from folders?

  • Profile Image
    AmyMarz
    Asked on January 10, 2019 at 12:48 PM

    Good morning,

    I was wondering if you are having any technical issues?  We have been experiences the last few days some glitches within our forms. Here are a few I have noticed:

    1.)  I have been having forms disappearing from my folders list to only be visual again after time and me refreshing my screen.

    2.) Links have been breaking that are embedded in some of our forms.

    3.) When we refresh our home page within seconds, the top form that was last active changes and there haven't been any forms that were just filled out.

    4.)  Some forms in our folders show the icon of a red box with the number of entries and others that have an icon of a page.


    If you can please help, that would be great.  Thank you.

  • Profile Image
    Kevin
    Answered on January 10, 2019 at 02:12 PM

    I have checked your account and I can see you have shared folders, does the issue happen on the shared folder with you or with the folder you have created on your own account. 

    I was testing with both and I was unable to replicate the issue, I have been clicking on the different folders and I can see the same forms appear. 

    May you try using a different browser, using incognito mode, a different device and internet connection? 

    This will help to know if anything installed on the browser or the device you're using, let us know how it goes. 

    Regarding your other issues, we do recommend to open one thread per issue, this way we can properly assist you with each case. 

    We will assist you as soon as possible on the following threads: 

    https://www.jotform.com/answers/1696480

    https://www.jotform.com/answers/1696484

    https://www.jotform.com/answers/1696487 

    Thanks.