What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Using multiple bounce back e-mail messages

    Asked by nhvef on January 25, 2013 at 05:15 PM

    We have a form that we are using that has an automatic bounce back e-mail, but we want to have another bounce back message to those people who the first bounce back message does not apply.  Is there a way that I am able to include a second bounce back message based on the criteria that is selected in form?

  • Profile Image
    JotForm Support

    Answered by Deygus on January 25, 2013 at 06:20 PM

    It sounds like you are trying to use the Autoresponder to send a message back to the person that sent the submission to you. You can create additional autoresponders if needed. Also, could you please share with us a link to the form you are having this problem with?