Merge Accounts

  • Profile Image
    hgfhomes
    Asked on January 26, 2013 at 10:41 AM

    Is there a way to merge accounts?

     

    The company I work with is under a different name.

    I want to delete my personal account.

    I want to merge my old work account w/ the new account.

  • Profile Image
    moonzkie
    Answered on January 26, 2013 at 01:01 PM

    Hi,

    Yes this can be done. We will need to move the forms manually, can you please provide us the affected usernames and we will move the forms for you. 

    Also, just for security reasons, can you please login & respond using the other account you want that you want to merge? 

    Thank you for understanding.

  • Profile Image
    hgfhomes
    Answered on January 30, 2013 at 04:14 AM
    So here are the accounts
    dcamper327@gmail.com
    deanna@homeleader.org
    housinggroupfund
    hgfhomes (this may be a duplicate of one of the above)
    i'd like everything to go under the deanna@homeleader.org account.
    thank you
  • Profile Image
    Welvin
    Answered on January 30, 2013 at 04:42 AM

    Hi,

    Searching deanna@homeleader.org would give us two results. Which account username should we transfer the forms? Can you login to that account and confirm this to us?

     

    Thanks

  • Profile Image
    hgfhomes
    Answered on January 30, 2013 at 07:02 AM
    I don't understand how you can get 2 results if 1 email address is
    associated w/ each account.
  • Profile Image
    aytekin
    Answered on January 30, 2013 at 08:09 AM

    When you create an account we check for email address uniquness but we do not check that when you update your email address on the settings page. So, it is possible to have multiple accounts with the same email address. 

    If you are not sure the username of the account where you would like your forms to be moved please let us know URL of one of the forms on the account where you would like other forms to be moved. 

  • Profile Image
    hgfhomes
    Answered on January 30, 2013 at 11:40 AM
    Ok, I see.
    send everything to the account w/ dcamper327 as the user name. I didn't
    realize I had two under that email address. I was wondering were everything
    went one day. :-)
    is it possible to change the user name to Homeleader as well? (hmleader,
    also works)
  • Profile Image
    Welvin
    Answered on January 30, 2013 at 12:22 PM

    Hi,

    All set now. Forms from the account hgfhomes are now transferred to account dcamper327. Please kindly check.

    Also, the username Homeleader is now changed to hmleader.

     

    Thanks

  • Profile Image
    hgfhomes
    Answered on February 05, 2013 at 02:51 AM
    Finally got a chance to take a look at this.
    The hmleader account can be deleted. I don't need any of those files.
    If there are any documents under deanna@housinggroupfund.com (email
    address) please merge to dcamper327.
    The dcamper327 username should be hmleader.
    Thank you
  • Profile Image
    EltonCris
    Answered on February 05, 2013 at 05:38 AM

    Hi,

    As per your request,

    1. Account hmleader is now deleted.

    2. Forms from propelhousing account which is associated with (deanna@housinggroupfund.com) email address is now moved to dcamper327 account.

    3. Finally, dcamper327 username is now changed to hmleader

    If there's any further changes you want, let us know. Thanks!