Can you refund my subscription fee

  • Profile Image
    tiantiangift
    Asked on January 14, 2019 at 11:23 AM

    Hi,

       I have stopped using jotform for about 3 months. But I just found that it's still charging me due to subscription. Can to get the refund of it for the past 3 months for $19 x 3. 

       Thank you

  • Profile Image
    Welvin
    Answered on January 14, 2019 at 12:01 PM

    I'm sorry, but we can only refund the last two payments. I've sent a request to our billing team for this. Once refunded, Paypal should notify you about it by email. Note that our refund timeframe is 4-10 business days.