Card Form-> Email Validator: Unable to change sender email

  • bakosandras
    Asked on January 14, 2019 at 2:02 PM

    Hi!

    I setup the sender email based on SMTP both at the global settings and at my form settings:

    Card Form > Email Validator: Unable to change sender email Image 10Card Form > Email Validator: Unable to change sender email Image 21


    I am 100% sure SMTP are correct as I tested it with other system. 

    BUT

    I am still receive emails as JotForm sender:

    Card Form > Email Validator: Unable to change sender email Image 32

    Could you help me to fix this please?

    Many Thanks,

    Andras Bakos

  • Welvin Support Team Lead
    Replied on January 14, 2019 at 3:12 PM

    The Test Email button in the email template will only send an email from noreply@jotform.com, not your actual custom sender email. To test if the SMTP is working, you need to preview the form and submit it. 

  • bakosandras
    Replied on January 16, 2019 at 5:46 AM

    T

    ested it, working perfectly as you said with preview the form, EXCEPT the email validation email, which is still coming form  noreply@jotform.com, . How can I fix that ?

    Card Form > Email Validator: Unable to change sender email Image 10

  • Support_Management Jotform Support
    Replied on January 16, 2019 at 10:47 AM

    I moved your last question to a separate thread to avoid confusion:

    https://www.jotform.com/answers/1702464

    I'll reply there shortly.

  • bakosandras
    Replied on January 16, 2019 at 4:08 PM

    OK, hoping for the best, as this way, customer easily believe from the email, that it is spam, as not receiving form our own domain.