One of the identical condition is not showing the submit button?

  • Profile Image
    ESFA
    Asked on January 14, 2019 at 11:28 PM

    Hi,  Happy New year !

    I am working on one of my forms - https://form.jotform.co/83238062684865

    There are conditions that are designed to display certain collapsable sections based on the value of a field and specific text in a GetURL.

    My issue is that one condition is not displaying the Submit button despite it being a duplicate of one that works correctly.

    I cannot see any conflicts with other conditions.

    The one that works is condition #46.  This can be shown with the following URL https://www.jotform.com/edit/4233296693429195887?section=3

    The one that is missing the Submit button is condition #45.  This can be shown with the following URL https://www.jotform.com/edit/4233315233428818795?section=3

    Screen shots of the conditions and the displayed URLs are also included below.

    This form is due to go 'live' tomorrow afternoon so any help would be appreciated.


    Thanks

    1547526422Jotform Conditions1.jpg

    1547526449Jotform Conditions2.jpg

    1547526472Jotform Conditions3.jpg

  • Profile Image
    Jed_C
    Answered on January 15, 2019 at 04:01 AM

    Please give me some time to review your form and condition. I'll get back to you once I found the cause of why submit is not showing on other submission.

  • Profile Image
    Jed_C
    Answered on January 15, 2019 at 04:09 AM

    In the meantime, please try changing the "Clear hidden field values" to "Clear on being hidden" then try making another submission and see if you can reproduce it.

    1547543187The Easiest Online Form Builde

    I'm thinking that some condition that triggers the submit button to be hidden has not be cleared because you have the option set to "Don't clear".

    Below are my test submissions and both doesn't show the submit button, it's possible that some fields are already selected but since the option is not clearing the values when hidden it triggers to show the submit button.

    https://www.jotform.com/edit/4233622400811397266?section=3

    https://www.jotform.com/edit/4233625770813235217?section=2 

    Please try changing the option and try again. Let us know how it goes.

  • Profile Image
    ESFA
    Answered on January 15, 2019 at 05:29 PM

    Hi,

    I tried that solution and it resulted in:

    1.  Nothing being displayed.

    2.  Page Unresponsive (using Chrome) and similar in other browsers.  If you do not click on either Wait or Exit page it continues to use up available memory and alot of CPU.

    If I set the value back to Don't Clear all is OK - except no Submit button.

    Screen shots of what happens below.

    I also did a screen capture showing the memory and CPU usage - https://youtu.be/MXrCeKfttgU

    Suggested fix

    1547590859Jotform Conditions4a.jpg

    Reset back to original.

    1547590933Jotform Conditions4b.jpg

  • Profile Image
    ESFA
    Answered on January 15, 2019 at 05:38 PM

    In the meantime I have just added Submit buttons in each of the required sections which is an easier workaround for me.

  • Profile Image
    Jed_C
    Answered on January 15, 2019 at 08:16 PM

    Sure! I'll let you know here with my findings. Thank you for your patience.