How to restore Missing submissions?

  • Profile Image
    adminufv01
    Asked on January 15, 2019 at 08:07 AM

    Hi!

     

    I've one form (83222772506354) that, on Dec. 21st had 753 submissions; we made a report on Excel. Today we've generated anotehr report and it only has 324 (although there should be 775).

     

    Are these submission lost? Is there anything we could do?

     

    Thanks!

  • Profile Image
    gerardw
    Answered on January 15, 2019 at 01:12 PM

    I noted that your plan was downgraded to free plan on Jan 3rd and then re-upgraded to GOLD on Jan 8th. I have sent a request to restore your submissions.

    Please give it some time to get updated. I will update you once this is done and recalculated.

    Thank you for your patience.

  • Profile Image
    gerardw
    Answered on January 15, 2019 at 01:14 PM

    Please note that the submissions have been recalculated and updated. You should be able to view all the submissions now. Do check and let us know.

  • Profile Image
    adminufv01
    Answered on January 15, 2019 at 01:21 PM

    Thank you so much! It works!! Great service!! 👏👏👏