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adminufv01Asked on January 15, 2019 at 8:07 AM
Hi!
I've one form (83222772506354) that, on Dec. 21st had 753 submissions; we made a report on Excel. Today we've generated anotehr report and it only has 324 (although there should be 775).
Are these submission lost? Is there anything we could do?
Thanks!
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Girish JotForm SupportReplied on January 15, 2019 at 1:12 PM
I noted that your plan was downgraded to free plan on Jan 3rd and then re-upgraded to GOLD on Jan 8th. I have sent a request to restore your submissions.
Please give it some time to get updated. I will update you once this is done and recalculated.
Thank you for your patience.
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Girish JotForm SupportReplied on January 15, 2019 at 1:14 PM
Please note that the submissions have been recalculated and updated. You should be able to view all the submissions now. Do check and let us know.
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adminufv01Replied on January 15, 2019 at 1:21 PM
Thank you so much! It works!! Great service!! 👏👏👏