What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account Suspended

    Asked by lalato on January 26, 2013 at 06:49 PM

    Hey, my account was suspended.  I'm a new user.

    The only thing I can think of is that I tried to import a google form, but instead of importing the form, it imported the google drive login.

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    Answered by pinoytech on January 26, 2013 at 08:55 PM

    Hi there,

    We apologize for the inconvenience that may have caused. I unsuspended your account and it should be working fine now.

    Thank you!

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    Answered by lalato on January 27, 2013 at 11:01 AM
    My account is still suspended. Additionally, my IP address has been blocked.Not sure how I'm supposed to resolve this issue. Can't you just delete the form you have a problem with?I appreciate the level of security around potential phishing abusers, but without a clear way to resolve this, I'm not sure what, if anything, I can do?
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    Answered by lalato on January 27, 2013 at 11:03 AM

    OK... was finally able to log back in.  I have removed the imported google drive login.

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    JotForm Support

    Answered by idarktech on January 27, 2013 at 11:10 AM


    Feel free to let us know if you have further questions. Thanks!